Returns & Refunds Policy

PaceHarbour Australia is operated by an Australian sole trader under ABN 52 673 039 632. This policy applies to products purchased directly from paceharbour.com and should be read together with your rights under the Australian Consumer Law (ACL).

Our products come with guarantees that cannot be excluded under the ACL. Nothing in this policy limits or replaces those rights. Consumer guarantee remedies may remain available for a reasonable period after purchase, even after a manufacturer's warranty has expired.

In addition to your ACL rights, we accept eligible change-of-mind returns requested within 30 calendar days after delivery.

To qualify, the product must be:

• unused, unassembled, undamaged and in resalable condition;
• returned with its original packaging, manuals, accessories, parts and any complimentary items supplied with the order; and
• accompanied by reasonable proof of purchase.

Sale items are eligible on the same terms unless an item was clearly identified before purchase as not eligible for change-of-mind return. We do not charge a restocking fee for an accepted return.

We may decline a discretionary change-of-mind return if the product has been assembled, installed, used, damaged after delivery, modified, or is missing packaging, parts or complimentary items. These conditions do not apply to remedies for faulty products under the ACL.

Please contact us as soon as practicable if a product is faulty, unsafe, damaged in transit, materially different from its description or not the product ordered. Reporting visible transit damage within 48 hours can help us investigate with the carrier, but this request does not limit your ACL rights.

We may ask for photographs, video, serial numbers, troubleshooting information and proof of purchase, and we are entitled to assess the product before providing a remedy.

If a product has a major problem under the ACL, you may choose a refund or replacement. If the problem is minor, we will provide a free repair within a reasonable time. If we cannot or do not repair it within a reasonable time, you may be entitled to another remedy under the ACL.

You may contact PaceHarbour directly. We will not require you to deal only with the manufacturer.

1. Email support@paceharbour.com with your order number, the item being returned and the reason for the request.
2. For a suspected fault or delivery issue, include clear photographs or video where reasonably possible.
3. Wait for return authorisation and the correct return or collection instructions. Do not send large equipment to an address shown on a shipping label without approval.
4. Package the item safely and follow the supplied courier or collection instructions.

Returns are handled by courier or freight collection. PaceHarbour is an online store and does not currently accept in-store returns.

Change of mind: the customer is responsible for arranging and paying the return transport. Because treadmills and exercise bikes are bulky, costs may vary by location and product. We can provide or arrange a freight quote before the return is booked.

Faulty or incorrectly supplied products: if a fault or supply error is confirmed, PaceHarbour will arrange collection for large, heavy or difficult-to-return products within a reasonable time, or reimburse reasonable agreed return costs. Keep transport receipts. If assessment finds no product problem, we may charge reasonable collection and inspection costs, but we will provide an estimate before collection.

Once an authorised return is received and assessed, we aim to approve or explain the outcome within 5 business days. Approved refunds are sent to the original payment method and in the original currency. Your bank or payment provider may take an additional 5–10 business days to display the funds.

For an eligible change-of-mind return, the refund covers the returned product price. Any return freight paid by the customer is not refundable. Delivery charges, if any were originally paid, are not refunded for change of mind except where required by law.

For a major failure or another remedy required by the ACL, the refund and reasonable associated return costs will be handled in accordance with the ACL. We do not deduct a restocking fee from an ACL remedy.

Eligible products may be exchanged, subject to stock availability. For change-of-mind exchanges, the customer is responsible for return transport and any price difference. If the replacement costs less, we refund the difference to the original payment method.

Replacement of a faulty product is provided in accordance with the ACL. If an appropriate replacement is unavailable, another applicable remedy will be offered.

Contact us immediately if you need to cancel an order. If it has not been dispatched, we will try to cancel and refund it. Once dispatched, it is handled as a return. A refused delivery that is not caused by damage or our error may be treated as a change-of-mind return, including responsibility for the actual return freight cost.